Terms of Service
Companions Rest Memorials™ is completely dedicated to customer satisfaction. If you have any suggestions on how we can improve our service please let us know by emailing or calling us through the contact page.
Terms & Conditions
Our Terms and Conditions act in accordance with the USA legislation and ensure that all our customers can shop confidently. These general terms and conditions are applicable on all offers, orders, and agreements by Companions Rest Memorials™ and exclude all other potential terms and conditions. By confirming your order, you have read and accepted our conditions.
Our website is available to take orders 24 hours a day, 7 days a week. All orders are processed between 8.00 am to 4.00 pm Monday to Friday. Phone lines operate during business hours, meaning 8: 30 am to 5.00 pm.
You can order items through our website any time of the day or night. The time we need to process your purchase depends on your order (if INNER COATING® is applied it takes 3-4 business days). During business hours we start preparing the shipment, immediately after the purchase is made. Please note that until we have confirmed the order with you no offer of sale is made. In the event that we decline to process your order, we will contact you by e-mail to say so.
Please provide detailed information about the delivery address when making a purchase.
Processing your payment
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use third party payment processors (PayPal, Bank Transfer and other Payments) and a fraud gateway to ensure that your order is not fraudulent.
Transfer and storage of your information
PayPal Payments (usa) is located in San Jose, California United States.
Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us.
If there is any problem with your order, be it stock levels or anything else, we will contact you. All orders are subject to availability at all times. If you are not happy with this, Companions Rest Memorials™ will refund 100% of your money.
Customers have the right to cancel their order within 24 hours of placing their order, but once an order has been processed and/or shipped no cancellations will be accepted. Returns will only be accepted if there is a defect or the product is damaged during transit as a direct result of insufficient packaging. No refund for change-of-mind after 24 hours.
Products and Specifications
All features, content, specifications, and prices of products and services described or depicted on this website are subject to change at any time, without notice. Certain weights, measures, and descriptions are approximate and are provided for convenience only. We make every effort to display the specifications and features of our products, the actual colour you see will depend on the system you are viewing the site on.
All the materials – product design, website design, content, graphics, software and text – belong to the Company and it reserves all the rights of their use. Without our consent or permission, no one is allowed to redistribute or reproduce any of the material on this website. Content can be downloaded or printed out only for non-commercial, personal use.